Ready to Discard TINYSHEET

[palmgearjammer]

For my Palm m500, I prepared an spreadsheet in TinySheet which served as a mortgage amortization table. The user can update mortgage amounts, term, and interest and the new payment would display along with the total cost of financing. Should have worked fine, however when I get to my meeting, I click on the TinySheet program and the whole Palm locks with little dots all across the screen. I soft reset my Palm tried again...same thing happened. While I am typing this, tried getting into TinySheet and the message "Please Wait" displays but nothing happens...and I have to soft reset again. TinySheet has crashed numerous times and based on this recent experience I chalk it up as unreliable.

Totally frustrating...any ideas on what I should do other than toss the program and try a competitor???

Frustrated in Ann Arbor Michigan

[MoonCactus]

Hello dear customer,

I really suspect a hardware problem because in no way would TS display such bizarre dots (can you provide more information? how do they really look?).

In that case, the problem may just happen with any other program, and the best idea in my opinion would first be to hard reset your device (see below), then eventually contact your reseller.

1) First backup it by synchronizing to your PC.
2) Press and *keep* power button pressed down
3) Press shortly the reset button on the back of the Palm device with a sharp tool
4) As soon as you see the Palm logo, release the power button
5) Answer with "up arrow" to the question in order to completely reset your device (all its data will be lost)
6) Synchronize again to recover all your synchronized data and applications

Note however that TinySheet databases may have been left in a very unstable state when the device crashed, and it may prevent it from loading them again. In that case you should uninstall TinySheet from the Palm device through the standard "delete" menu and reinstall it.

Our goal is and always will be very reliable and efficient applications. Whenever you can reproduce a bug or moreover a crash with TinySheet, we definitely would be interested in fixing the problem both for you and for all iambic customers.
When you know steps to reproduce or when you have failing data to submit, we would be glad to know about it.

Best regards,
Jim

--
iambic development team

[palmgearjammer]

Thanks for the advice!

All my other programs work just fine. So, I will try uninstalling TinySheet and reinstalling it to see if that fixes the problem. If that doesn't work I will post another message with the exact problem. I must say though, I have had crash after crash. I will try to work with a TinySheet spreadsheet and it will give a error message (I did not write down the exact message) but I will the next time and post it here.

Will inform what I find out very soon...