Still unable to view OE folders

[sdunnin]

Install was successful, however, same problem as with last version. I do not see any Agendus folders or options available.

[michael]

Can you please verify the version in Help-->About Agendus?

[michael]

Also, check the COM Addin

Tools-->Options-->Other-->Advanced Options-->COM Addins

[sdunnin]

That is the dilemma.
I see no trace of Agendus from within Outlook and when trying to add C:\Program Files\iambic Software\Agendus for Windows Outlook Edition\agwoe.dll manually through the option you mention Outlook will allow me to browse to the file but when I select it will not appear in the list of available add-ins.
Also that file is dated 3/21 and has a version of 4.0.0.1376.

Also, check the COM Addin

Tools-->Options-->Other-->Advanced Options-->COM Addins

[vladimir]

Please see if you have Agendus.log file in C:\Program Files\iambic Software\Agendus for Windows Outlook Edition folder. If yuo do, attach it so we could see if there is some useful info about the problem.

[sdunnin]

log attached

[vladimir]

Please try to do following things:
1. Exit from Outlook
2. Got the the registry editor and delete registry key HKEY_CURRENT_USER\Software\iambic Software\AgendusForWindowsOE\ColorThemes
3. launch Outlook, go to main menu -> Help -> About Microsoft Oultook -> press Disabled Items button and make sure that Agendus is not listed in the list of disabled items.
4. Reinstall Agendus for Windows Outlook Edition

Let me know if it's helpful.

[sdunnin]

Followed your instructions but it did not help.

thanks

[shawshing]

Do you mean the Agendus toolbar? I had the same issue with the last version. Exit Outlook and go to task manager. Go to processes and if you see Outlook still on there, i'd stop the process. Once finished, i'd open outlook again and the toolbar should be up. If you have any widgets on your computer that use Outlook, i'd have outlook open on startup so the toolbar always appears.

At least, i hope that's the issue you're having :)

[sdunnin]

But that was not the case

[sdunnin]

I would really love to help test the Beta product but am unable to use it.

[michael]

In Outlook, please try going to Help-->About Outlook-->Disabled Items.

See if the Agendus plug-in is listed. If it is, click on it once, then click the Enable button.

[sdunnin]

There are no disabled items listed.

[vandiam]

There are no disabled items listed.

Is outlook your default E-Mail programm? I had this problem bevor and then it worked.

[sdunnin]

Yes it is. So are the calendar and contact list in the Internet options.

[sdunnin]

Don't know if you are developing with Visual Studio 2005 or not but here is a documented problem with addins created with VS2005 running in the .Net 2.0 framework.

http://support.microsoft.com/kb/908002

[sdunnin]

Just to make sure I had the current version I downloaded and installed the latest build this morning. It does not behave any differently.

...Steve

[sdunnin]

Are there any possible registry "tweaks" that would prevent Outlook from loading add-ins?

[michael]

Are you using any other plugins?

[sdunnin]

No, none that I know of.

[michael]

Ok, those of you experiencing this with build 1379 of AGW4beta please do the following:

1. Close Outlook
2. Go to C:-->Program Files-->iambic Software-->Agendus for Windows Outlook Edition. Delete the Agendus.log file
3. Reopen Outlook
4. Send me and email (michael@iambic.com)and attach the newly created Agendus.log file
2. To find it navigate to

[sdunnin]

I also sent a copy of log file to email address above.

[michael]

Yes, I received it and forwarded it to the engineers for reivew. Thanks.

[sdunnin]

to see if it helped this issue but it did not.

thanks,
Steve

[michael]

Hello everyone. One of the engineers has discovered a possible cause for this issue.

1. Go to Control Panel -> Administrative tools -> Services

2. In list of services you should find DCOM Service Process Launcher

3. Look the Status column for this service

4. If it says anything other than Started, right click and choose Start

If it already shows "Started," please report back because that would mean this is not the problem.

Thanks.

[sdunnin]

Mine shows that it is started.

[michael]

Mine shows that it is started.

1. Close Outlook
2. Restart computer
3. Check the service again

If running, reopen Outlook. If not start, then open Outlook.

[sdunnin]

It was started after checking upon restart. No change in Outlook behavior.

[michael]

Ok. We were'nt positive this was the solution. It was something we stumbled upon. So we will continue investigating.

Sorry for the inconvenience. We just can't replicate the problem.

[sdunnin]

Not trying to be a pest but just wanted to report that I tried B1384 to no avail.

[michael]

I asked this earlier in the thread, and you said you didn't believe so....

In Outlook, go to Tools-->Options-->Other-->Advanced Options-->COM Addins.

Other than AGW, what else is listed there?

[sdunnin]

Nothing appears in the COM Add-Ins window. And as I mentioned if I try to manually add the agendus dll it still will not appear in the list. Weird...that's why I was wondering if there is some sort of registry setting that might block the loading of com add ins.

That is the dilemma.
I see no trace of Agendus from within Outlook and when trying to add C:\Program Files\iambic Software\Agendus for Windows Outlook Edition\agwoe.dll manually through the option you mention Outlook will allow me to browse to the file but when I select it will not appear in the list of available add-ins.
Also that file is dated 3/21 and has a version of 4.0.0.1376.

[adriano]

sdunnin,

not sure if this has been suggested already, from skimming this thread doesn't look like.

Could you please try the following:

1. close outlook and make sure via task manager that is really closed. If you still see the .exe in memory kill it.
2. bring up the command prompt windows
3. at the command prompt type:

regsvr32 C:\Program Files\iambic Software\Agendus for Windows Outlook Edition\agwoe.dll

then press enter
4. what message you get at that point?

Thanks,

- Adriano

[sdunnin]

No that had not been suggested. I performed that and the registration was successful but it did not help. I attached the latest agendus.log file.

[sdunnin]

Installed the latest dll to see if maybe I got lucky.

[michael]

Thanks, we'll take a look at your new log.

[michael]

Hi sdunnin,

Some additional questions:

1. Are connected to Exchange?
2. If so, cached or not cached?

Depending on your answer will determine my next step for you to try.

[sdunnin]

1. Yes
2. Not sure, how do I check?

Hi sdunnin,

Some additional questions:

1. Are connected to Exchange?
2. If so, cached or not cached?

Depending on your answer will determine my next step for you to try.

[michael]

1. Yes
2. Not sure, how do I check?

In Outlook...

Tools-->Email Accounts-->View or Change...-->Change

You'll see a checkbox for Cached mode.

[sdunnin]

Cached box is not checked.

In Outlook...

Tools-->Email Accounts-->View or Change...-->Change

You'll see a checkbox for Cached mode.

[michael]

Ok. Try this now.

1. Create a new Outlook profile (this is a temporary step)
a. Close Outlook
b. Go to Control Panel-->Mail
c. Click on Show Profiles
d. Click Add & Name it
e. Add New Email account
f. Select POP or IMAP (hopefully you have a POP3 or IMAP account you can use. If not I'll send you a Gmail invite)
g. Complete the email account server info
h. Click on Finish
i. You should not be back at the Profile list dialog
j. Under "When Starting Outlook, use this profile, select "Always Use This Profile"
k. From the drop-down list select the new profile you just created


2. Open Outlook. Does the toolbar appear? If Yes, continue. If No, let me know.

3. Close Outlook again
4. Go back to Control Panel-->Mail-->Show Profiles
5. Change the default back to your Exchange profile
6. Close
7. Reopen Outlook

[sdunnin]

After creating a temp POP profile in Outlook (step 1) and restarting with that as the default profile the Agendus toolbar is still nowhere to be found.

[michael]

Take a look at this thread and see if it is of any help. http://support.iambic.com/forum/showthread.php?p=73331

[sdunnin]

I did an uninstall and then reinstalled from the 4.0 trial version installer and I now see a toolbar and agendus folders.

I wish I could say what the magic was since I had tried a complete reinstall previously during the Beta period.

Anyway, seems to be working now :)

[michael]

That's great news! Not just "good news."

I'm happy to hear that it mysteriously reappeared. Please note anything steps that may reproduce it for you in the future.

If it does, please immediately attach your Agendus.log here.

Thanks for letting us know.