adriano
July 20th, 2006, 12:28 PM
Hi All,
we are looking to bring on board an additional full time team member which would be responsible of replying to tech support, customer service and possibly sales inquiries, and I figured to start off looking for candidates among the visitors of these forums.
Here's what we are looking for in terms of main duties / responsibilities and background.
Responsibilities
- Handle tech support and customer service tickets
- Be able to reply up to 100 - 120 tickets/day during high load periods (upgrades, new products released, etc.)
- Troubleshoot problems and operational issues reported by users
- Help out QA isolating and reporting issues in BT
- As time allows: be a presence on these forums
- As time allows: handle instant messaging based support
Background
- Technical degree (BS or equivalent)
- Previous experience: none required
- Technically savvy / likes to play with tech stuff. Likes to understand how things work "under the hood"
- Good knowledge of Windows, Office and the basic tools allowing to learn and use our line of products
- Smart, able to quickly learn new concepts and technologies
Location
- The duties which this position entitles can be carried on from anywhere in the world, in case the candidate is local (Sunnyvale, CA), that might have its advantages, especially communications-wise.
If you, or anyone you know is interested in becoming a full time iambic, Inc. employee please send over your resume at jobs@iambic.com
This can be an opportunity for a career change, or a great way to start off after the studies at school.
Thanks!
- Adriano
we are looking to bring on board an additional full time team member which would be responsible of replying to tech support, customer service and possibly sales inquiries, and I figured to start off looking for candidates among the visitors of these forums.
Here's what we are looking for in terms of main duties / responsibilities and background.
Responsibilities
- Handle tech support and customer service tickets
- Be able to reply up to 100 - 120 tickets/day during high load periods (upgrades, new products released, etc.)
- Troubleshoot problems and operational issues reported by users
- Help out QA isolating and reporting issues in BT
- As time allows: be a presence on these forums
- As time allows: handle instant messaging based support
Background
- Technical degree (BS or equivalent)
- Previous experience: none required
- Technically savvy / likes to play with tech stuff. Likes to understand how things work "under the hood"
- Good knowledge of Windows, Office and the basic tools allowing to learn and use our line of products
- Smart, able to quickly learn new concepts and technologies
Location
- The duties which this position entitles can be carried on from anywhere in the world, in case the candidate is local (Sunnyvale, CA), that might have its advantages, especially communications-wise.
If you, or anyone you know is interested in becoming a full time iambic, Inc. employee please send over your resume at jobs@iambic.com
This can be an opportunity for a career change, or a great way to start off after the studies at school.
Thanks!
- Adriano