Missing dial pad after installing YourCall

[maceyr]

Has anyone experienced this? I use a dial around service to place long distance calls. Normally when I place the local number and get the dial tone, I should get the Dial Pad icon button in the Treo so that I can continue to dial to the long distance number.

After installing YourCall, I found out that the Dial Pad is missing. Tried it a few times and no dial pad anymore.

Did a zero out reset. Tried again and the dial pad was back so I placed the long distance call. Restored from a backup done a day before I installed YourCall and things still work.

Has anyone experienced the loss of the dial pad when placing the call, especially if you need to use a dial around service?

[michael]

I'm not sure I understand what you mean by a "dial around service."

I would also find it strange the YC would cause the Dial Pad to disappear. If you go to the Phone app, then to the menu & Display options, what is set to show?

[maceyr]

When I place a long distance call, I first have to dial a regular local call (local access number) to the long distance re-routing service (what I call a "dial around" service). So, for example, I dial 123-4567. The call will connect and I will get a dial tone. Now, I will need to dial the long distance number (789) 567-1234 and the local access service will re-route my call to the long distance number. This way, I don't have to pay my celluar carrier for the more expensive long distance charges and the length of the call will be charged against my bucket minutes. I only pay the cheaper long distance minutes charged by the "dial around" service. This is how I dial long distance with my Treo or cell phone.

So what I mean is that when I go into the Phone application, I get the dial pad no problem. I dial the local access number 123-4567. Once I hear the dial tone, normally, there's also a button for the "dial pad" so that I can bring it up enter the remaining numbers and also something else (can't remember) on the screen off to the right. But, it doesn't show up. The only buttons I see on screen are just the Hang up and Speakerphone.

That's what I mean. Restoring an older backup before YourCall was installed brings it back up.

[michael]

That's very interesting. We'll have to investigate this. Sorry for the inconvenience. YourCall may not be something you can use at this time, given your special needs.