Agendus for Windows Crashes with Louts Notes

[bjchantry]

Agendus crashes when using Lotus Notes R5 as the default Windows email client. If you send a new email it opens a new email window as it should and then Agendus crashes with the following dumps:

AGENDUSPRO caused an invalid page fault in
module MSVCRT.DLL at 017f:7800d269.
Registers:
EAX=007b0078 CS=017f EIP=7800d269 EFLGS=00010202
EBX=0000000b SS=0187 ESP=0079fbf8 EBP=0079fc14
ECX=00000080 DS=0187 ESI=00930f7c FS=4067
EDX=00000000 ES=0187 EDI=0000000e GS=0000
Bytes at CS:EIP:
89 5a 04 8b 55 0c 89 4d fc 8b 5a 04 8b 52 08 89
Stack dump:
00000000 00930f80 00000000 007b1df4 00000000 00000071 00000080 0079fc58 7800cc3f 008b000c 00930ffc 00000000 00930f80 00000000 0079fc4c 5f4101c8

and if you hit close then this one comes up:

AGENDUSPRO caused an invalid page fault in
module KERNEL32.DLL at 017f:bff9db61.
Registers:
EAX=c00309c4 CS=017f EIP=bff9db61 EFLGS=00010212
EBX=01a7fe28 SS=0187 ESP=0197fdf4 EBP=01980090
ECX=00000000 DS=0187 ESI=00000000 FS=4b07
EDX=bff76855 ES=0187 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:

and no matter how many times you hit close it doesn't go away, you can't even restart you have to manually turn off the computer.

Agendus has not crashed at any time otherwise and I have uninstalled and reinstalled several times to make sure there is no corrupt file. Also, I never have any other programs crash when they access Lotus Notes to send an email, i.e. Internet Explorer.

Any ideas?

[sergiy]

* Do you use Agendus with Outlook or Palm Desktop data?
* Do you have Outlook installed on your PC?

Thanks, Sergiy

[sergiy]

Could you please to export and post below registry keys from your PC using regedit?

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem

Thanks, Sergiy

[bjchantry]

Specifically which part do you want. For the mail one it is fine but the entire Windows one is too large, please advise which specific areas of the Windows file you want.

Regards,
Bruce

[sergiy]

I need [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem], not a [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows].

Regards, Sergiy

[bjchantry]

REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Clients\Mail]
@="Lotus Notes"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes]
@="Lotus Notes"
"DLLPath"="c:\\notes\\nmailman.dll"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Shell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Shell\Open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Shell\Open\Command]
@="c:\\notes\\notes.exe MAIL"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Protocols]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Protocols\mailto]
"URL Protocol"=""

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Protocols\mailto\Shell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Protocols\mailto\Shell\Open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Lotus Notes\Protocols\mailto\Shell\Open\Command]
@="c:\\notes\\notes.exe %1"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!]
@="ACT!"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Prot ocols]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Prot ocols\MailTo]
@="URL:MailTo Protocol"
"EditFlags"=hex:02,00,00,00
"URL Protocol"=""

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Prot ocols\MailTo\DefaultIcon]
@="C:\\Program Files\\Symantec\\ACT\\act.exe"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Prot ocols\MailTo\Shell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Prot ocols\MailTo\Shell\Open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Prot ocols\MailTo\Shell\Open\Command]
@="\"C:\\Program Files\\Symantec\\ACT\\act.exe\" %1"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Shel l]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Shel l\Open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\ACT!\Shel l\Open\Command]
@="\"C:\\Program Files\\Symantec\\ACT\\act.exe\" %1"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail]
@="Hotmail"
"DLLPath"="C:\\PROGRA~1\\INTERN~1\\HMMAPI.DLL"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\P rotocols]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\P rotocols\mailto]
@="URL:MailTo Protocol"
"EditFlags"=hex:02,00,00,00
"URL Protocol"=""

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\P rotocols\mailto\DefaultIcon]
@="C:\\PROGRA~1\\INTERN~1\\HMMAPI.DLL,1"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\P rotocols\mailto\shell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\P rotocols\mailto\shell\open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\P rotocols\mailto\shell\open\command]
@="rundll32.exe C:\\PROGRA~1\\INTERN~1\\HMMAPI.DLL,MailToProtocolH andler %1"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\s hell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\s hell\open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\s hell\open\command]
@="rundll32.exe C:\\PROGRA~1\\INTERN~1\\HMMAPI.DLL,OpenInboxHandle r"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Hotmail\b ackup]
"DefaultIcon"="C:\\PROGRAM FILES\\OUTLOOK EXPRESS\\MSIMN.EXE,-2"
"command"="\"C:\\PROGRAM FILES\\OUTLOOK EXPRESS\\MSIMN.EXE\" /mailurl:%1"
"mail"="Outlook Express"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express]
@="Outlook Express"
"DLLPath"="C:\\PROGRAM FILES\\OUTLOOK EXPRESS\\MSOE.DLL"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Protocols]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Protocols\mailto]
@="URL:MailTo Protocol"
"EditFlags"=hex:02,00,00,00
"URL Protocol"=""

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Protocols\mailto\DefaultIcon]
@="C:\\PROGRAM FILES\\OUTLOOK EXPRESS\\MSIMN.EXE,-2"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Protocols\mailto\shell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Protocols\mailto\shell\open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Protocols\mailto\shell\open\command]
@="\"C:\\PROGRAM FILES\\OUTLOOK EXPRESS\\MSIMN.EXE\" /mailurl:%1"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\shell]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\shell\open]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\shell\open\command]
@="\"C:\\PROGRAM FILES\\OUTLOOK EXPRESS\\MSIMN.EXE\""

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Envelope]

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Envelope\CLSID]
@="{A08AF898-C2A3-11d1-BE23-00C04FA31009}"

[HKEY_LOCAL_MACHINE\Software\Clients\Mail\Outlook Express\Envelope\CurVer]
@="OutlookExpress.Envelope.1"

And the next one

REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem]
"MAPI"="1"

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem\MSMapiApps]
"inetsw95.exe"=""
"choosusr.dll"=""
"msab32.dll"=""
"nwab32.dll"=""
"outstore.dll"="Microsoft Outlook"

[sergiy]

Could you please post nmailman.dll file located at c:\notes\file on your PC? For that it pass forum security, before attaching it to your post, please copy it to some temporary folder, rename to nmailman.dll.txt and then attach.

And one more question. Do you have any another software that allows to create and send emails using Lotus Notes installed on your PC? If so, what exactly that software is (name, version)?

Thanks, Sergiy

[bjchantry]

The other program I use is ACT! 2000 Build 5.0.0.178and it works flawlessly. I hope this helps. Also, anytime I am on a web page and I click on a hyperlink to email someone it launches Lotus Notes fine and works just fine as well.

[bjchantry]

Also I use ACT! 2000 build 5.0.0.178 and it works flawlessly. Also, if I click on a hyperlink on a web page to send someone email, say technical support for a web site, it works just fine as well. I hope this helps.

Let me know if you need anything else.