VM3.3 is not working with my Mobile 5 and Active Sync 4.2

[kimsvane]

Hi
I have just opgraded VM to vers. 3.3 and bought VM3.3 for my new Windows Mobile 5 phone (a HTC formerly Qtec).

I have installed the applications with succes - followed the inst. manual!!

Both the windows desktop version and the Smartphone version are working fine....seperately.

When I connect through ActiveSync VM is not synchronised !
Via Tools/Options I can see the VM icon but I not allowed to check out/in on the check box. I not allowed to ajust settings.
I have tried ActiveSync 4.5 beta 2 with the same result.
I have tried the process ALL OVER (uninstall+boot+new install etc.) on my desktop at home and on my laptop at work.

Please help!!!

[Davidees]

Hi there -

Several of us w/ smartphones have similar issues. I think they are aware of the problem and have been working on it for a few days.

I'd hoped for some news from the tech folks about their progress.

David

[adriano]

Kimsvane,

not sure if you have a windows mobile smartphone (i.e. no touchscreen) or a windows mobile pocket pc kind of phone.

If you have the latter, then we re-tested and verifying upgrading from version 3.2 to 3.3, and put together a KB article with step by step instructions:

http://support.iambic.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=257

hope it helps.

Regards,

- Adriano

[Davidees]

Adriano -

Is Iambic still working on solving the issues with the WM5 smartphones (no touchscreen)?

David

[kimsvane]

Hi there Adriano
About my equipm.
The HTC is a Smartphone without touchscreen
I have upgraded VM for Desktop !
I haven't had the VM smartphone before, so that one is new.

I have read your KB article, but that referres to an upgrade from BOTH VM Desktop AND VM Smartphone.......will the KB article still cover the kind of problem I'm facing....:rolleyes:
Think I'll try to follow the KB article, though it seems to include the steps I've allready tried.
I'll be back

BRGDS
Kimsvane

[kimsvane]

This is Kimsvane again
I have tried all steps.
Uninstall EVERYTHING (all VM + all activesync)
Reinstalled EVERYTHIN
Tried previous versions of ActiveSync.
Tried new ActiveSync 4.5.
Nothing seems to work.
Are there any updates or solutions to this problem???

rgds
Kimsvane