4 Unresolved Items

[Elrendhel]

Greetings All,

I have been having problems with getting an ActiveSync error message "4 Unresolved Items" to go away.

I have compared each record and they are all truly identical, yet the problem persists.

The only temporary solution is to delete the file on one end (PPC or PC) and let the other fill in the blanks during the next ActiveSync. But then later when I have need to update all files (like adding a 2nd PC to the Synchronization list), this problem will come right back.

To test the problem, I went into each of the 87 Fuel entries (between 2 vehicles), and modified each on the PC by changing the Vendor and then synchronizing. Each item showed as being updated on the PPC, none failed to synchronize, yet the error message persists.

What is going on?

[hezahonker]

I have compared each record and they are all truly identical, yet the problem persists.

The only temporary solution is to delete the file on one end (PPC or PC) and let the other fill in the blanks during the next ActiveSync. But then later when I have need to update all files (like adding a 2nd PC to the Synchronization list), this problem will come right back.

Hi,

Sorry to hear about the problems.

What do you mean by update all files? You mean synchronize?

Adding a 2nd PC, what is your setup exactly? Are you syncing to 2 pc's as well as the ppc?

To test the problem, I went into each of the 87 Fuel entries (between 2 vehicles), and modified each on the PC by changing the Vendor and then synchronizing. Each item showed as being updated on the PPC, none failed to synchronize, yet the error message persists.

Each item on the ppc is updated with the vendor then correctly? You say that none synchronized so I am trying to determine if you mean items didn't get the new info that you entered on the pc to ppc.

Active sync is plagued with this sort of thing especially if you have more than two sources being synchronized. Usually, this stuff happens when items are changed in one place (say the pc) and the another (say PPC) before synchronizing.

This is a good source for active sync issues: http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm

[Elrendhel]

What do you mean by update all files? You mean synchronize?Well, re-synchronize. Like if my work computer is re-imaged and I have to re-start the sync-relationship with it.


Adding a 2nd PC, what is your setup exactly? Are you syncing to 2 pc's as well as the ppc?Yes, I have a work computer with WinXP Pro, and a Laptop with WinXP Pro, and the PPC itself.

Each item on the ppc is updated with the vendor then correctly? You say that none synchronized so I am trying to determine if you mean items didn't get the new info that you entered on the pc to ppc.No, actually I never said that "none synchronized". What I did say is that it "none failed to synchronize", indicating that ALL of the records DID SYNCHRONIZE PROPERLY, even though I continue to get an error message indicating that "4 unresolved items".

Active sync is plagued with this sort of thing especially if you have more than two sources being synchronized. Usually, this stuff happens when items are changed in one place (say the pc) and the another (say PPC) before synchronizing. Unfortunately, PVM is the only applet that is having problems. Every other program and function in ActiveSync is working fine, so I am not inclined to believe it to be a problem with ActiveSync.

Looking forward to your response!

[hezahonker]

Ah... thanks. Sorry I misread the item on non failed to sync. ;)

Sure, it can be a VM problem. I am open. However, it still could be an AS issue even though non of the other AS items experience this. It happens to me all of the time with all sorts of software.

I will be happy to pass this along to our developers. Let me see what they say.

[Elrendhel]

I look forward to hearing the Developer's response! :)

[hezahonker]

I look forward to hearing the Developer's response! :)

Sure no prob. Send me a PM by the end of the week if you don't hear back. I am following a lot of threads so I don't want you to fall between the cracks. They are very busy at the present so just remind me. ;) Thanks.

[Elrendhel]

Any progress on the Developer front?

[hezahonker]

Any progress on the Developer front?

Nope, not yet. One thing I would do as well is to submit a trouble ticket via the link to the Iambic Support Center in my signature while we are waiting. That way you have two ends covered. I believe they are tied up with the betas for WM and Windows at the moment.

When this problem surfaced, had you changed a record on one location and then another before syncing? I don't believe I got that info the first time around. That way, I can pass this along.

[Elrendhel]

Nope, not yet. One thing I would do as well is to submit a trouble ticket via the link to the Iambic Support Center in my signature while we are waiting. That way you have two ends covered. I believe they are tied up with the betas for WM and Windows at the moment. Ok, i'm filling a ticket out as I type...

When this problem surfaced, had you changed a record on one location and then another before syncing? I don't believe I got that info the first time around. That way, I can pass this along.RECAP of Trouble: Actually, the best way to summarize the problem is to first acknowledge that all the records APPEAR to synchronize properly as was initially proved by the test I performed wherein I updated all the entries on my laptop, and the changes DID APPEAR on the PocketPC on each and every entry. However, activesync continues to insist that 4 entries are "unresolved".

Troubleshooting Steps already taken: I have hard reset my PDA (an HP iPAQ h5555) and reinstalled all applications fresh
I have moved on to a new laptop computer and a new desktop computer (2nd Sync PC), so I think that is a good step in the direction of proving that it is not specific to my hardware.
Also, I had the same problem with another PDA that I was reviewing (Eten Glofiish X500+) and my old laptop.

I mostly suspect the data itself of containing the problem, or else it's something in the way PVM works with ActiveSync, however I am open to performing any tests you or the Developer would like me to try out...

[hezahonker]

Yep, I believe the data is corrupt for some reason. I am still not clear on how you have synced. Specifically, in what order do you edit these entries in relation to when you finally sync. If the VM item was altered say on one pc and then later on you decided to change the same record on the device- and then decided to sync that would mess stuff up for sure. I am assuming you haven't don that? If you have, that will cause the unresolved issue.

It would be helpful to give me an example of how you created the items in question exactly as well as any specifics about their characteristics.

So for example.

1. opened VM on device and tapped new
2. added description

and so on...

[Elrendhel]

Yep, I believe the data is corrupt for some reason. What would really help is for PVM to highlight the actual records that require additional attention.

I am still not clear on how you have synced. Specifically, in what order do you edit these entries in relation to when you finally sync. If the VM item was altered say on one pc and then later on you decided to change the same record on the device- and then decided to sync that would mess stuff up for sure. I am assuming you haven't don that? If you have, that will cause the unresolved issue.All of the fuel entries are made or created almost entirely (say 95% of the time) on the PocketPC, and sync'd with the laptop primarily. The desk workstation is only used for viewing and printing (for claiming mileage, etc). Repair jobs are created on the Laptop, as the data entry is easier.

For the previous "test" that I performed by changing every item, I simply went-in to each fuel entry and changed the Vendor (for example, all Arco entries changed to Citgo). After all were changed, I performed a sync with PDA. After sync, ALL PDA entries reflected the change. Waited 10 minutes, then changed all of the PC entries back to normal (Citgo back to Arco). Re-sync'd again, and again all entries on the PDA were updated to Arco. ActiveSync still reporting 4 entries unresolved...

It would be helpful to give me an example of how you created the items in question exactly as well as any specifics about their characteristics.
1. opened VM on device and tapped new
2. added description
and so on...Ok, here it goes, going from memory...

01.) Opened PVM on PDA,
02.) clicked on Fuel Entry.
03.) Added cost of fuel.
04.) Added amt of fuel.
05.) Clicked on Calculate and confirmed PVM total with pump total.
06.) Selected Arco from drop-down list.
07.) Entered car and started it to light-up LCD display.
08.) Recorded updated mileage at top of fuel entry.
09.) Confirmed date correct, then
10.) Hit OK to save this record into database.

[Elrendhel]

And you know, now that I think about it, could each of the 4 items be separate parts of the same record (e.g. "a fuel entry record")?

In other words, is an item an entire record, or a piece of a record? If it is just a piece of a record, then the 4 parts could be just one actual record, in which case I could easily delete the offending record and re-type it back in by hand... well.... if we could identify the offending "items"...

[hezahonker]

Have you checked your activesync logs?

http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x-logs-services.htm

[Elrendhel]

Have you checked your activesync logs?Yes, but they do not tell me much:

OUTSTORE.LOG - Outlook Synchronization Errors

This is the only error mentioned in the log:
2008-02-22 16:45:46 00000898 - ActiveSync for Microsoft Outlook initialized. Error: 0x0, 173 Time: 95 seconds


The rest of the time, this is the only log entry (which looks like a success):
2008-02-25 09:10:58 00000B5C - Outlook 99 (10.0, build 6822) detected at C:\Program Files\Microsoft Office\Office10\outlook.exe.


Did you wish me to look at a different logfile?

[hezahonker]

Ok, thanks. Not for now. If I hear from developers I will ask them. Have you been able to try to locate any items that you feel may be the unresolved items by removing them. You could do a backup and then delete the one or ones you think may be causing the problem to see. If nothing works you can always restore them from your backup program. Just a thought.:)

[Elrendhel]

Ok, thanks. Not for now. If I hear from developers I will ask them. Ok, let me know. :)

Have you been able to try to locate any items that you feel may be the unresolved items by removing them.I have no indication of which ones might be the cause of the problem, and with over 87 records, I do not feel like picking through the list and deleting randomly chosen records in the hope that I'll hit upon one or more of the (possibly corrupt) records... :down:

You could do a backup and then delete the one or ones you think may be causing the problem to see. If nothing works you can always restore them from your backup program. Just a thought.:)I'd be happy to send you the data file and let you perform this strategy? :D


Anyways, I had a thought of "exporting" all of the entries, and then re-import them, but alas, there is no export function in PVM. :(

[hezahonker]

Just my two cents, have you considered rolling back to a version of ActiveSync that is older? What version came with your device? The new ActiveSync is not too friendly with WM2003. I think I used 3.7 with my Dell X30 running 2003SE. One of the MVP experts over on the ActiveSync Newsgroup at Microsoft recommended that. She has said that it isn't necessarily the best to keep upgrading ActiveSync. There have been plenty of people plagued with problems trying to run these new versions on 2003 OS. I was one of them before I upgraded to WM5.

[Elrendhel]

Just my two cents, have you considered rolling back to a version of ActiveSync that is older?No, actually. But it's certainly a worthy suggestion. Unfortunately, I have a lot of programs that "say" they won't provide technical support unless I have the latest and greatest of everything. And some programs are dependant on the newer "Install" parameters available only in the newer versions of AS (and I think PVM is one of them).

What version came with your device? The new ActiveSync is not too friendly with WM2003. I think I used 3.7 with my Dell X30 running 2003SE.I've noticed that the newer versions are not quite as stable as the older versions. I'm especially upset that they removed Wireless WiFi sync'ing from 4.0 onward.

One of the MVP experts over on the ActiveSync Newsgroup at Microsoft recommended that. She has said that it isn't necessarily the best to keep upgrading ActiveSync.Sounds like my friend Laura... :)

OK, I'll give that a try.

UPDATE: I completely forgot about the obvious. I had this same problem with all previous versions of ActiveSync, from version 3.7 which I used when I first purchased PVM.

[hezahonker]

Ah ok. Well, it was worth a try. Sorry to hear about that. I think you are going to be in better hands with our Customer Support experts. That are much more knowledgeable about PVM than I. PVM is a older version from Twin Peaks right? Iambic took PVM over and named it PV.

Yeah, the wireless sync gone is a bummer. However, I upgraded to my Treo 700wx and now I can sync via BT so I have that luxury back. I didn't upgrade ActiveSync for that reason when I ran the Dell. I loved the wifi sync. Alas, the business world was complaining to MS about data flying through the air.

[Elrendhel]

Well, it's been 2 weeks since our last conversation, have the developers found out anything?

[hezahonker]

Nope sorry. Have you been able to communicate with Technical Support as of yet? Developers have many many things so sometimes they can't get back to me in a timely fashion. Tech support experts will be able to offer troubleshooting tips.

One thing that you may want to consider for the future is upgrading your device eventually as it will become more and more difficult to find support with any application you use for the 2003 OS. As long as your items are still syncing, you should be fine until you can do some more troubleshooting with TS.

[Elrendhel]

Nope sorry. Have you been able to communicate with Technical Support as of yet? Developers have many many things so sometimes they can't get back to me in a timely fashion. Tech support experts will be able to offer troubleshooting tips. No, they have not contacted me yet. What's their turn-around supposed to be?

One thing that you may want to consider for the future is upgrading your device eventually as it will become more and more difficult to find support with any application you use for the 2003 OS. As long as your items are still syncing, you should be fine until you can do some more troubleshooting with TS.Unfortunately, there are few devices out there that have 128MB of RAM, a Biometric Fingerprint reader, and an almost 4" screen. I've also experienced the same problem on newer devices that I review on a regular basis, so the trouble is not limited to older devices.

[hezahonker]

Sorry I don't have a time frame.

Sure, younger devices aren't immune. I do understand.

[hezahonker]

Hello again, I just received word that we cannot offer technical support for Personal Vehicle Manager by Two Peaks. We currently offer support for our Vehicle Manager only. I am sorry it took me so long to get an answer.

[PhilanderD]

That also happened to me twice now. I couldn't find any differences between the data on my PC and the PPC. I fixed that by deleting the data on the PC and synced again.

[hezahonker]

Hi PhilanderD,

Are you using Personal Vehicle Manger or Vehicle Manager. If you are using Iambic's Vehicle Manager, what version are you using?

[PhilanderD]

I'm using Iambic Vehicle Manager - Verions 3.5 Build 114

[hezahonker]

Are you using the latest version of Activesync and XP? If so has the problem existed before that time or with the onset of the latest installation of AS?

[PhilanderD]

Are you using the latest version of Activesync and XP? If so has the problem existed before that time or with the onset of the latest installation of AS?

I have Active Sync 4.5.0 Build 5096 and Windows XP SP3 installed. I've only used WM for Windows since last month (February). I didn't upgrade AS or XP after installing VM.

[hezahonker]

Are you using the latest version of Activesync and XP? If so has the problem existed before that time or with the onset of the latest installation of AS?

I have Active Sync 4.5.0 Build 5096 and Windows XP SP3 installed. I've only used WM for Windows since last month (February). I didn't upgrade AS or XP after installing VM.

How often would you say you are seeing the the problem again after you clear it out?

[Elrendhel]

Hello again, I just received word that we cannot offer technical support for Personal Vehicle Manager by Two Peaks. We currently offer support for our Vehicle Manager only. I am sorry it took me so long to get an answer.Of course I tried a long time ago to update my PVM installation to that of VM, but all of your current versions of VM require WM5 or WM6, which is grossly unfair to existing Two Peaks customer who use WM2003 or WM2003SE and are expecting your company to treat them as equal clients.

An equitable solution to the problem would be your company publishing an installer for Vehicle Manager that can be run on a WM2003 device. I will also welcome a CAB file installer that I can run manually on my device if your company cannot see the profit in maintaining good relations with your existing WM2003/SE userbase.