Cannot Enter Desktop Demo Serial Number

[Magic Speller]

This is a followup to the thread on the beta forum.

Thanks, Hezahonker, and Michael, for your responses there. I appreciate the new link that allowed me to request the demo codes. I should note that I had the same problem as others here: using my registered email address did not work, but when I used another address, I received the codes immediately.

The PPC code was accepted without a problem. However, I am not allowed to enter the code into the desktop program; it's too long. I am allowed to enter only the first 12 characters. :(

[sweety88]

Do you tried the same code for PPC and desktop?

Tried copy and paste?

[Magic Speller]

Thanks for the reply.

I've tried two different codes I requested for the Windows version (different from the PPC version). They are both 27 characters long, and the program will only accept 12 characters.

The first thing I tried was copy and paste. Only the first 12 characters are copied.

[Magic Speller]

I finally got the login information from Support so that I could log in and get a permanent certificate, and it still doesn't work.

The code is 25 characters, and I am allowed to enter only 12--whether I paste from the clipboard or try to type.

What can I do? :(