TripTracker 4 Sync Problem

[gmdavis63]

I'm also having sync problems. The installation of TT4 on the desktop and PPC (Cingular/HTC 8125) were both successful. The conversion of my TT v3.92 database was also successful.

What's odd is the TripTracker.dat file is stored in "My Documents" rather than the folder that ActiveSync uses for synchronizing files. If I manually copy the .dat file to the sync folder then it opens just fine on the PPC and I can make changes. But the two files never match. The desktop version gets its data from one place while the PPC gets it from another. The synchonize function in the desktop version gives the appearance that a sync is occuring. Others are getting the "unresolved items" message but I'm not even getting that.

I've tried editing the DBPath entry in the Windows registry to reflect the proper folder that ActiveSync uses to sync files but it always switches back to the standard "My Documents" folder. Seems to me everything would be just fine if the desktop version would give me the option to save the .dat file in the proper sync folder.

ActiveSync v4.5.0 build 5096
Windows XP SP2
TripTracker PPC v4 build 122
TripTracker Desktop v4 build 122

Another odd thing. . . I have no place in the PPC version to enter the license key. The menu/options path has "General" and "Calendar" tabs but neither has a place to enter the license key I received.

[michael]

First of all, thank you for your environment specifics. That really helps us.

The .dat file is in My Documents on both the PC and the PPC. This is by design, beginning with version 4. Before doing the importing did you review the KB article (http://support.iambic.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=297) as we suggested? If not, please do that first.

If you still have difficulty after following those steps, please try the following:

- disconnect device
- delete the device relationship in ActiveSync via File->Delete Mobile Device
- on the mobile, make sure TT is not running and then go to My Documents and delete the current .dat
- relaunch it to regenerate a new "blank" .dat
- reconnect to AS and go through the setup wizard

Let me know if that helps.

[gmdavis63]

Michael,

Thank you for the suggestions -- we're getting closer! The sync is now recognized but I'm getting the "unresolved items" problem that a few others have reported. Each time I clicked to resolve them the number would go down -- sometimes just by 1 and other times 3 or 4.

The total number of unresolved items is over 2000 so this exercise could take a while. And now, as I type this, it appears ActiveSync has stopped. After hanging for a while I received the Microsoft Visual C++ runtime error on WCESMgr.exe: R6025 - pure virtual function call.

[michael]

Hmm. Was you device connected when you performed the import?

[gmdavis63]

Do you mean when I originally converted my 3.92 database to 4.0? It was not connected then. The steps I just tried after your suggestions below are:
- disconnected PPC
- soft re-boot of PPC
- deleted TripTracker.dat from My Docs on PPC
- deleted device relationship in ActiveSync
- relaunched TripTracker on PPC to create blank .dat file (PPC was NOT connected)
- reconnected to ActiveSync and performed device relationship setup
- TT sync'd but with "unresolved items" issue
- Clicked to resolve items a few times and the number would decrease by a few each time
- ActiveSync hung and then closed with the error below during one of the "resolve" attempts
- disconnected the device, soft reboot, reconnected and AS hangs

[david.greenwood]

Exactly the same steps taken and exactly the same problem. I figure if I sit selecting "resolve issues" for the next 23 hours I will get through all the issues. Each time I select "resolve issues" and run AS the number goes down by about 3 or 4. Not had AS hang yet.

[FunnyComputerGu]

When I try and sync, ActiveSync crashes on my PDA and I get an error msg "A problem has occurred with repllog.exe"

I have a Palm Treo750 running WM6 build 18125.0.4.2

I will try the instructions to delete partnership and start over when I have more time, but I wanted to pass this on.

[michael]

Do you mean when I originally converted my 3.92 database to 4.0? It was not connected then.Yes that's what I meant. Was just checking.

[michael]

Yes that's what I meant. Was just checking.Thanks. The steps in my first post (now in a KB article (http://support.iambic.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=301)) should clear this up.

[gmdavis63]

I have followed both of the KB articles -- the original that was included with the email announcing version 4, and your most recent one suggesting different steps to resolve sync problems. Neither has been successful.

What concerns me about the most recent article is it doesn't appear to accommodate converted data. I'd prefer not to start with a clean database in version 4. This history of my trips is helpful in my work. Despite this, I did try:
- completely uninstalled TT4 from the desktop and the PPC
- deleted the TripTracker.dat files in all 3 locations
- deleted the sync relationship
- installed TT4 on the desktop and opened/closed to create the intial 106kb TripTracker.dat
- connected PPC and set up the new device relationship
- installed TT4 on the PPC and opened/closed to create the initial 106kb TripTracker.dat
- ActiveSync gives unresolved records in the neighborhood of 1207? I figure this must the be airlines, hotels, and other vendors shipped with the product.

I'll bet I spent more than 4 hours fussing with this today. Funny thing is, if the function that copies the trip details to Outlook would simply move the confirmation number and a few other text fields to the notes area of the appointment I'd really not even need the PPC version. I never make changes there -- just use it for flights, hotels, and cars and their corresponding confirmation numbers when I need them.

And one last thing. . . never in all of my attempts today have I been able to creat a successful backup file. I receive an error indicating the file name is invalid or is too long. I've used file names like TT4BU, TT4, backup and I still get the same error.

I'll continue to monitor but for now I don't see anything workable. The best I've come up with is to turn off the sync on TripTracker on the PPC and I'll own the responsibility of copying the TripTracker.dat file from the Desktop to the PPC before I leave home on Monday.

But I'll still keep my fingers crossed for a solution!

[radiationman]

When I try and sync, ActiveSync crashes on my PDA and I get an error msg "A problem has occurred with repllog.exe"

I have a Palm Treo750 running WM6 build 18125.0.4.2

I will try the instructions to delete partnership and start over when I have more time, but I wanted to pass this on.

Hmm - I've gotten that same error on my 750 which doesn't have any third party aps running. When it happens to me I'm not in ActiveSync or running any apps - I just get that error message over and over again. That error message could be an unrelated WM6/Treo bug. The only way I've been able to stop the problem was a soft reboot...

[michael]

Hello everyone,
An update here. The TripTracker installers for both Windows and PPC have been updated with a new build, which should address these sync issues.

Please redownload and reinstall each.

Thanks

[geosta]

I have just installed using the new builds (23rd April) and still having the same problem - 1132 unresolved items in AS.

Running Win2K with AS 4.5 with imported database from v3.9. Syncing (or not as the case is) with hx4700 running WM6.1

[FunnyComputerGu]

I installed build 123 and I am also still having the sync problem. My AS no longer crashes when it tries to sync TT data, but I still have 1261 unresolved items for TT.


Win XP Pro SP2
ActiveSync 4.5
TripTracker 4.0 b 123 on PC and PPC

[pfrank]

Me too. I installed the new release and at least now AS does not hang. But I have unresolved items and no TT data is copied between the PC and PPC.

WinXP Pro SP2, AS 4.2
iPAQ hx 2790b, WM5

Peter

[michael]

Sigh....

Please try the steps here (http://support.iambic.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=301)once again. I'm sorry guys, but TT is syncing perfectly for me on 4 different PC system configurations/devices.

[MetsFan]

When deleting the partnership, should you also delete the synced Files folder on the workstation?

When creating the partnership, should you combine items on the two devices or replace one with the other?

I have tried to follow the instructions and have made some progress with the new build. TT and VM are now allowing ActiveSync to complete. But, I as still getting unresolved items in the Files and TT conduits.

[david.greenwood]

I am concerned with your statement:
In ActiveSync/Windows Mobile Device Center delete the relationship with your mobile device. This will not cause any loss of data.

because when I select Delete Mobile Device in AS I get the message:
that all email, contacts, calendar and tasks will be deleted when the device is reconected and I do not want to let this happen under any circumstances, or am I reading your instructions incorrectly??

[michael]

The data that is deleted is on the handheld only. Your data in Outlook will remain in tact.

[david.greenwood]

Thanks for the answer Michael, but that is where my problem lies in that I am unable to synchronize between Outlook on my laptop and my ppc as my personal Outlook contacts file became "corrupted" when my old iPAQ "died" a couple of months ago and our techy guys will not fix it as it is a personal list of contacts and the company has a global list which is accessed by outlook and this is the "official" list of contacts. I spent days and days transferring my personal contacts to my new iPAQ via bluetooth one at a time and I am not going to do it again.

None of my other 3rd party software on my ppc requires this drastic step so it looks like TripTracker may just be headed for a last trip to the dust bin. (and I cannot even record this trip on my ppc)

[michael]

Hi everyone,
Something else for us to try here. Could all of you who are still having this issue after re-downloading/installing 4.0 tell me if you also are importing your old data before syncing, or are you getting even with clean .dat files after the steps in the KB?

[pfrank]

Hi everyone,
Something else for us to try here. Could all of you who are still having this issue after re-downloading/installing 4.0 tell me if you also are importing your old data before syncing, or are you getting even with clean .dat files after the steps in the KB?

When I installed the update, I did not import old data. I created a new, simple test trip on the desktop with a flight using the built-in data.

[david.greenwood]

Hi everyone,
Something else for us to try here. Could all of you who are still having this issue after re-downloading/installing 4.0 tell me if you also are importing your old data before syncing, or are you getting even with clean .dat files after the steps in the KB?

Michael, I have imported old data before syncing. Also the old data has the problem reported a while ago of only having the first letter of the "event" eg Train only shows as T
I don't mind if I have to loose the old data. The old data was used on a 2003SE iPAQ whereas I am now using a WM6 iPAQ.

[MetsFan]

I have not had luck with either starting anew or starting with a converted db.

[MetsFan]

Here's the detailed steps I've gone through today and the results:

1. Removed TT from PC
2. Removed TT from PDA
3. Deleted partnership in AS
a. Deleted files as well
4. Re-established partnership in AS and sync’d
a. Exchange Server
i. Contacts
ii. Calendar
iii. E-Mail
iv. Tasks
b. Windows PC
i. Favorites
ii. Files
iii. Microsoft Office One Note
iv. Vehicle Manager
5. Installed TT on PC
6. Ran TT on PC to create blank DB
7. Installed TT to storage card on PDA via AS
8. Disconnected TT from PC
9. Ran TT on PDA to create blank DB
10. Soft-reset PDA
11. Sync’d PDA (TT conduit not yet enabled)
12. Enabled TT conduit
a. Replaced items on my device with items on this computer
13. Sync completed:
a. Files: 1 unresolved item

b. TripTracker: 1255 unresolved items

14. Disconnected PDA
15. Reconnected PDA
a. AS says “Not Connected” but tray icon is green and both Exchange Server and PC say synchronized

b. PDA does not think it’s connected
16. Killed wcescomm.exe and restarted AS
17. Reconnected PDA
a. AS won’t connect, giving stand MS dialog offering to initiate AS troubleshooter


Environment specs

PC: Motion Computing LE1600
PC OS: Windows XP Tablet PC Edition 2005 SP2
Active Sync: V 4.5.0 (Build 5096)
PDA: Samsung SCH-i760 SmartPhone
PDA OS: Windows Mobile 6 (CE OS 5.2.979 – Build 17233.0.1.1)
TripTracker PC: 4.0 (Build 123)
TripTracker PDA: 4.0 (Build 123)


I'm happy to provide any other info/files you may need. Just let me know.

[sweety88]

Thank you for this detailed descrition!

[MetsFan]

No problem. The only way I could get my PDA to sync after all that was to delete the partner and recreate it without enabling the TT conduit.

[michael]

Hi MetsFan,
Yes, thank you for that great detail. I have reproduced it!!!!

The trick is selecting the 'Replaced items on my device with items on this computer' Try again and select the option to combine.

[MetsFan]

This is progress!

I can now get TT to sync but I still have 3 unresolved items in Files after the first sync. One of them is the TripTracker.dat file. I don't know what the other two are though.

I disconnected and resyncd and still have 1 unresolved file, TripTracker.dat.

[hezahonker]

Here's the detailed steps I've gone through today and the results:

1. Removed TT from PC
2. Removed TT from PDA
3. Deleted partnership in AS
a. Deleted files as well
4. Re-established partnership in AS and sync’d
a. Exchange Server
i. Contacts
ii. Calendar
iii. E-Mail
iv. Tasks
b. Windows PC
i. Favorites
ii. Files
iii. Microsoft Office One Note
iv. Vehicle Manager
5. Installed TT on PC
6. Ran TT on PC to create blank DB
7. Installed TT to storage card on PDA via AS
8. Disconnected TT from PC
9. Ran TT on PDA to create blank DB
10. Soft-reset PDA
11. Sync’d PDA (TT conduit not yet enabled)
12. Enabled TT conduit
a. Replaced items on my device with items on this computer
13. Sync completed:
a. Files: 1 unresolved item

b. TripTracker: 1255 unresolved items

14. Disconnected PDA
15. Reconnected PDA
a. AS says “Not Connected” but tray icon is green and both Exchange Server and PC say synchronized

b. PDA does not think it’s connected
16. Killed wcescomm.exe and restarted AS
17. Reconnected PDA
a. AS won’t connect, giving stand MS dialog offering to initiate AS troubleshooter


Environment specs

PC: Motion Computing LE1600
PC OS: Windows XP Tablet PC Edition 2005 SP2
Active Sync: V 4.5.0 (Build 5096)
PDA: Samsung SCH-i760 SmartPhone
PDA OS: Windows Mobile 6 (CE OS 5.2.979 – Build 17233.0.1.1)
TripTracker PC: 4.0 (Build 123)
TripTracker PDA: 4.0 (Build 123)


I'm happy to provide any other info/files you may need. Just let me know.

This is one of the most beautiful posts I've seen! Makes me want to cry.:cry: :p:D

[gmdavis63]

Hi everyone,
Something else for us to try here. Could all of you who are still having this issue after re-downloading/installing 4.0 tell me if you also are importing your old data before syncing, or are you getting even with clean .dat files after the steps in the KB?

I, too, am working with a converted 3.9 TripTracker.dat file. The import of the old file in v4 has worked beautifully every time I have tried it -- even with the previous v4 build.

I've made progress with build 123 after deleting the sync relationship and generally following the very detailed steps provided by Metsfan with the exception of selecting "Combine the items. . . " rather than "Replace the items. . . " when prompted with the three choices after enabling the TT sync conduit.

I experienced an hour-glass hang of AS that lasted for a scary length of time but I let it go. Eventually it went into sync mode and began to resolve 2407 items.

AS seemed fine with sync'ing between desktop and PPC versions last night when I created a single test trip. What's odd though is the AS window always reads "Looking for changes" beside the TripTracker conduit. It never goes away. None of the other conduits say this except for a moment or two while that product is actually sync'ing. Is this normal?

Also, I cannot test further this morning 'cuz I cannot figure out the doggone activation code! I have a code which is specific to the PPC version 4 and includes 4 groups of 5 alpha-numeric characters. The last 5 are my device ID. The path in TT on the PPC:

Menu/About TripTracker. . . /Menu(again)/Enter Code

This path gives me 3 5-byte fields with my device ID already displayed in bold at the top of the page. Fine, so I enter the first 3 sets of 5 characters for my code and then there's a longer 10-byte field underneath with no description. What on Earth goes there?

[MetsFan]

Still working with a blank db, I'm unable to fully sync the Files conduit. I have 1 unresolved item. When I try to resolve the item, I get the following message:

"Cannot copy 'TripTracker.dat'. Make sure your mobile device has sufficient memory, that the file is not set as read-only, and tha tyou have persmission to copy this file type."


I've not tried adding any trips yet but I have added a frequent flyer account to TT on my PC and it sync'd over to the PDA as expected.

I've also added a frequent flyer account to the PDA and it sync'd over to the PC as expected.

[gmdavis63]

I'm experiencing the same thing as Metsfan where the 1 unresolved item is the TripTracker.dat file.

Metsfan. . . have you entered your activation code? I can't test further 'cuz it thinks my trial has ended and I cannot figure out what goes in the 10 byte field underneath the 3 5-byte fields for my code.

[MetsFan]

I'm experiencing the same thing as Metsfan where the 1 unresolved item is the TripTracker.dat file.

Metsfan. . . have you entered your activation code? I can't test further 'cuz it thinks my trial has ended and I cannot figure out what goes in the 10 byte field underneath the 3 5-byte fields for my code.

Yes I have and I don't remember having any issues with it. My PPC key is a made up of 4 5-charachter sets. The last set is my device ID.

[gmdavis63]

Yes I have and I don't remember having any issues with it. My PPC key is a made up of 4 5-charachter sets. The last set is my device ID.

So are you saying your version does not have the 10-byte field at all? I have 3 5-byte fields and a longer 10-byte field underneath the 5-byte fields.

My code is also 4 5-character sets. I leave off the last 5 characters since they are the device ID which shows up properly at the top of the screen.

My issue is the mysterious 10-byte field that has no label and I can't find anything that tells me what to put there.

Perhaps I'll start a new thread. . .

[gmdavis63]

I've spent a good portion of the day working with v4 build 123 and have made little progress. I am able to get ONE sync to work but it must be from Desktop to PPC. It will not work the other direction nor will it work for any further updates after the first new entry is made. Same as before: unresolved item in the "Files" folder.

I am working with a converted 3.9 database and:
WinXP SP2
HTC/Cingular 8125 with WinMobile 5
ActiveSync 4.5

[michael]

Still working with a blank db, I'm unable to fully sync the Files conduit. I have 1 unresolved item. When I try to resolve the item, I get the following message:

"Cannot copy 'TripTracker.dat'. Make sure your mobile device has sufficient memory, that the file is not set as read-only, and tha tyou have persmission to copy this file type."
This is because you have two clients trying to access the TripTracker.dat. You will not be able to incldude TripTracker.dat in your Files transfer and also have the actual TripTracker client enabled.

[michael]

Perhaps I'll start a new thread. . . Thank you.

[MetsFan]

This is because you have two clients trying to access the TripTracker.dat. You will not be able to incldude TripTracker.dat in your Files transfer and also have the actual TripTracker client enabled.

I suspected that was the reason. However, I strongly encouarge iambic to look at how/where they store the data files for TT. I don't have a similar issue with Vehicle Manager.

Also, if I disable TripTracker.dat form syncing in the Files conduit, will I impact the TT conduit and the ability to sync?

[MetsFan]

This is because you have two clients trying to access the TripTracker.dat. You will not be able to incldude TripTracker.dat in your Files transfer and also have the actual TripTracker client enabled.

Is there a preferred method for resolving this? I don't want to completely disable the Files transfer as there are many files I need to keep in sync between my devices.

[michael]

My suggestion would be to disable the TT client, since you're syncing the .dat via Files anyway. You will still get the same data transferred. Of course TT on both Win and WM will need to be shutdown when you do this.

[MetsFan]

My suggestion would be to disable the TT client, since you're syncing the .dat via Files anyway. You will still get the same data transferred. Of course TT on both Win and WM will need to be shutdown when you do this.

Disabling the TT conduit and relying on the Files conduit breaks sync'ing. Adding info to the desktop client does not result in it being transfered to the mobile client.

[michael]

Disabling the TT conduit and relying on the Files conduit breaks sync'ing. Adding info to the desktop client does not result in it being transfered to the mobile client. Which files/folders are you transferring via Files? Is the TripTracker.dat not one of them?

[MetsFan]

I'm transferring all files/folders in the folder set up for my phone. It's call "SCH-i760 My Documents". So, I have a TripTracker.dat in "C:\My Documents" and a TripTracker.dat in "C:\My Documents\SCH-i760 My Documents".

[michael]

Ok. If you remove TripTracker.dat from your queued Files synchronization does that help?

[MetsFan]

I'm not sure how to do that. These are the default locations for the TripTracker.dat files.

[michael]

I'm not sure how to do that. These are the default locations for the TripTracker.dat files.Nevermind. In the process of testing this for you, I see how this could pose a problem.

We're investigating what can be done. As a work around, for now please disable TT in ActiveSync, which should allow Files to sync (and make sure TT is not running on the PPC). Then once Files has synced, you can temporarily disable Files sync, while enabling TT to allow it to sync.

Unless you travel very often, I would suggest leaving TT disabled in AS until you add new Trip data.

Alternatively, you could always keep the TT ActiveSync client disabled, and update your Trip data on the handheld, without making any modifications on the PC. After Files has synced, copy the TripTracker.dat file which is in your device folder on the PC to the root of My Documents on the PC, replacing the one that is there. After this, you can launch TT on the PC to view the data. If you make any changes on the PC, you'll need to reverse the copy action.

Another alternative, which offers much more versatility to sync files is MobSync (http://www.google.com/translate?u=http%3A%2F%2Fdoosoft.seesaa.net%2F&langpair=ja%7Cen&hl=en&ie=UTF8). It not only allows you to sync files, but entire folders, plus you can configure it extensively. I use this on a Smartphone device, because WM Smartphone devices don't offer the Files synchronization like the PPC devices do.

[MetsFan]

It's not a huge issue for me to leave TT disabled and only enable it when I need it. I prefer to do most of my data entry on my desktop because it's a lot easier.

I do strongly suggest you look at how you manage synchronization with Vehicle Manager and try to model TT after that.

[CaryRW]

I have been fighting with this application to sync for hours now. I cannot believe this thing can't work much easier. I have followed every instruction, piece of advice, or just plain common sense from 25 years of IT. First, I couldn't get AS to even recognize the application. After numerous uninstall/reinstalls and killing AS over and over, I finally got it to recognize the TT app. Wow, I thought I was finally on a roll. Then came the dreaded loop of Unresolved Issues. First it started out with 1301. After not being able to get past that, I saw a post about just copying the DAT file over. Hmmm, would this fix my issues. NO! I coped the DAT file and I am able to see my trips, but now I have 1299 unresolved issues.

Can someone at Iambic tell me what the heck is wrong with this thing? The DAT files are now identical. How can there be any unresolved issues. Besides, I told it to overwrite the device, so it should obliterate the file and overwrite it if it has to.

[michael]

Hi CaryRW,
I'm sorry you're having such a difficult experience with TT. Please tell me the following:

- What instruction are you referring to? (as there has been many)
- What other clients do you have syncing?
- Did you import old data?

[CaryRW]

Hi CaryRW,
I'm sorry you're having such a difficult experience with TT. Please tell me the following:

- What instruction are you referring to? (as there has been many)
- What other clients do you have syncing?
- Did you import old data?

I looked through ALL the threads on this topic and tried ALL the ideas/suggestions posted.

I only have AS for Exchange (which is primarily handled OTA) and TripTracker.

No. I started with a clean installation of TT on both my PC and my device.

[michael]

I looked through ALL the threads on this topic and tried ALL the ideas/suggestions posted.So you have seen this (http://support.iambic.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=301)already and tried it?I only have AS for Exchange (which is primarily handled OTA) and TripTracker.So you're not syncing the "Files" client? This creates a known issue.

[CaryRW]

So you have seen this (http://support.iambic.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=301)already and tried it?So you're not syncing the "Files" client? This creates a known issue.

Yes, I tried that. That was after finally getting AS to recognize TY in the first place. And it constantly came up with unresolvable errors. No matter what I do I cannot get the errors resolved. New databases didn't fix it. Copy the one from the laptop to the device and syncing didn't.

I have a hard time trying to understand why the "exact" same database moved across could have some discrepancies. As it stands now, the only way for me to get my data on my device is to copy the file over. I have ZERO other syncing going on outside of Exchange.

[michael]

Hello everyone,
Thank you all for your feedback on the synchronization issues with our 4.0 release. I'm pleased to inform you that we have addressed these in 4.1, which is now available (http://www.iampowered.com/archives/2008/06/26/triptracker_version_41_has_bee.php) for you to download as a free upgrade.

Should some issues remain, please let us know in a new thread by provide as much detail as possible.

Thanks.

[CaryRW]

Hello everyone,
Thank you all for your feedback on the synchronization issues with our 4.0 release. I'm pleased to inform you that we have addressed these in 4.1, which is now available (http://www.iampowered.com/archives/2008/06/26/triptracker_version_41_has_bee.php) for you to download as a free upgrade.
Thanks.

Ok, so I downloaded both the desktop and PPC versions. Installed the PPC without issue. However, when I install the desktop version, it states it is still version 4.0. And, I don't get any sync errors, but nothing syncs.

Hey, at least I am not getting all the sync errors!

[michael]

The version number thing we know about and the desktop version will have another minor update soon.

Now, as far as "nothing syncing"...

Is TripTracker listed in Active Sync as an active client?

[CaryRW]

The version number thing we know about and the desktop version will have another minor update soon.

Now, as far as "nothing syncing"...

Is TripTracker listed in Active Sync as an active client?

Yes, it is showing up AND I am not getting any error messages when the synchronization completes. I had recently blown away my device, I tend to mod my ROMs, and so TT wasn't even installed when I performed the installation. I opened TT on my PPC before sync'ing to ensure a new DB would be created and then I started ActiveSync.

[michael]

That seems very bizarre. It should not make any difference, but did you install TripTracker PPC via cab or exe? If cab, try installing using the exe while connected.

If still no joy, disconnect and try terminating Active Sycnc. (Launch Task Manager and find wcescomm.exe and End Task it. Then manually restart from Start menu.

[CaryRW]

I installed from the EXE file. I just tried your suggestion and no change. It says there are about 1300 changes, it gets to about 3/1300 and then jumps right now synchronized.

That seems very bizarre. It should not make any difference, but did you install TripTracker PPC via cab or exe? If cab, try installing using the exe while connected.

If still no joy, disconnect and try terminating Active Sycnc. (Launch Task Manager and find wcescomm.exe and End Task it. Then manually restart from Start menu.

[michael]

...and the data on your PC and handheld do not match?

[CaryRW]

Nope. Now, riddle me this, Batman!

I unplugged my device from it's cradle, as the minute it finished sync'ing, it disconnected. I plugged it back in. Again, it said 1311 changes. It then stepped through VERY slowly and it looked like it was going this time. FINALLY, I thought to myself. It finished and then stated there was a problem resolving 685 changes. Then, it started synchronizing by it's self again and stepped through the 685, again, painfully slow. Survey says, "Wahoo"!!! It looks as if 5 times was the charm. All my past itineraries are now on my device.

That was a bit painful. I think I will backup the device, like NOW, so that if I do have update a ROM, I won't have to go through this again.

Thanks Michael!!!

...and the data on your PC and handheld do not match?